Privacy Policy

Operator accounts and service setup

An operator account has a name and email address. Email-and-password sign-in is enabled, and the authentication flow sends email verification messages and stores authentication and verification records. A session may include an IP address and user agent.

Service setup stores the business name, country, city, region, base address, postal code, IANA time zone, selected snow or lawn mode, service-price currency, per-visit and full-season prices, optional base-map coordinates, public page slug, and publication state. The account identifies the operator who signs in and owns these settings. The service settings configure the operator’s public enrollment page and service, and the time zone and mode used in service alerts.

Customer enrollment and operator records

The public enrollment form collects a customer name, a valid email address, service address, city, region, postal code, country, and IANA time zone. Email is required so Blizziq can send a transactional confirmation after the request is saved. That confirmation is sent regardless of the separate, optional email service-updates choice; opting in to updates is not required to enroll. A phone number is optional. SMS updates also require a separate affirmative choice, which is never inferred from a phone number or email consent. An opted-in phone number is used for service updates only, not promotions. The form also records the selected per-visit or full-season option, the service mode, currency, and price saved for that enrollment. The operator can add optional map coordinates later.

The enrollment belongs to the operator whose public service page was used. That signed-in operator can view and edit the customer details, pause or resume an enrollment, set the order of route stops, record route progress, and separately record a customer payment status.

New enrollments are saved as unpaid. Customer card checkout is unavailable because operator Stripe Connect destination payments are not enabled, so the current enrollment flow does not create a customer payment session or charge a card. An operator-recorded paid status is the operator’s own entry; it is not a payment processor verification.

Service email and SMS alerts

For “Coming tonight,” “Running late,” and “All done,” the operator reviews the message, selected channels, recipients, and exclusions, then confirms the alert. Email requires separate email consent, a valid email address, an unpaused enrollment, and the operator’s active service mode. SMS requires separate affirmative SMS consent, a valid international phone number, an unpaused enrollment, and the active mode. SMS messages contain service updates only; they do not contain promotions. The phone number is not used for SMS unless the customer opted in.

SMS delivery is not currently available. No SMS provider is configured or verified, so no texts are sent until the service owner completes that setup and verifies sending. If the operator selects both channels, email may still be sent and SMS is recorded as unavailable; an SMS-only selection does not fall back to email. Each message identifies the business, service type, update, and local time in the operator’s time zone.

Alert history records per-customer, per-channel outcomes. “Accepted” means a sending provider accepted the request, not that a device received the message. SMS is labeled Delivered only when a verified delivery receipt is available. Timeouts and missing results remain unconfirmed.

Services used by these flows

Blizziq stores app, operator-account, service, and customer-enrollment records in the Polsia-provisioned PostgreSQL database. Account verification emails, transactional enrollment confirmations, and service alert emails pass through the Polsia email service with the recipient address and message content. SMS is not sent while provider setup and verification are incomplete. When an interactive map is displayed, the browser loads map tiles from OpenFreeMap.

Operator subscription status is checked using the operator account email address. For operator checkout, Blizziq sends the operator ID and account email through Polsia’s Stripe billing integration and redirects the operator to hosted checkout. The configured operator offer is USD $49 per month, a 14-day free trial, and 0% of operator service revenue. This subscription is separate from customer enrollment; customer enrollment does not take a card payment.